Saraine Terms of Trade

As a family owned and operated business we understand the importance of customer satisfaction, word of mouth, and repeat business.

To ensure 100% customer satisfaction, Saraine guarantee to use quality products in all that we do.

It is our expectation to meet your expectation.

General ordering Information 

To assist in prolonging the life of your roses, we recommend you read our Rose Care Guide to learn how to properly care for your roses. 

Air conditioning, extreme heat, direct sun, humidity, or climate changes may also have an adverse effect on the life of your roses. Do not water, or refrigerate the roses.

If the recipient is not home

If no one is at the given address to receive the delivery, our driver will leave the gift if it is safe to do so.  If for some reason it is not safe to leave we will leave a calling card and do our best to return to the address the same day, however, an additional delivery charge may apply.

Your Contact Information

Please ensure that you provide a valid phone number and e-mail address when placing your order to allow us to contact you should there be any questions or concerns. Please read our privacy statement if you have any concerns regarding your privacy.

Do not hesitate to contact us should you have any concerns or questions regarding your order, or are unsure how to purchase online.