- Sydney - Sydney Metro. Please allow 2 to 4 business days, Monday to Friday (excluding Public Holidays.) We cannot guarantee specific delivery times. If you have any other queries on time commitments please contact us on 

- Within Australia - takes 3 to 7 business days, Monday to Friday (excluding Public Holidays). Please contact us direct on

- International - we do deliver overseas (please allow 7 to 14 business days).  Additional relevant duties and taxes may apply, please check relevant department in your country as we will not be held responsible for any additional delays or payments due.

Incorrect Delivery Address

Saraine is not responsible if an incorrect address is supplied. Please be sure that you enter all the correct details at time of ordering and please enter as much information as possible. There is space for you to provide any special delivery instructions when you place your order and we encourage you to use it. 
If we are sent to an incorrect address, an additional delivery charge may apply to redirect the delivery.

If the recipient is not home

If no one is at the given address to receive the delivery, our driver will leave the gift if it is safe to do so.  If for some reason it is not safe to leave we will leave a calling card. However, an additional delivery charge may apply.